PulseBrick laser purchases

These conditions apply to PulseBrick purchases by businesses, including sole proprietors acting for their business, and institutions. They apply where supplied and agreed before the contract is concluded. Existing orders retain their agreed conditions, and mandatory rights remain unaffected.

Standard production lead time is 8–12 weeks after receipt of full cleared advance payment, with the configuration and required information confirmed. This is time to readiness for collection; carrier transit and customs time are additional. Factory-customised repetition rate does not add lead time. Faster production may be assessed against component and material availability; two weeks is the earliest possible lead time and requires written confirmation.

Unless another delivery term is agreed in writing, delivery is EXW at the exact collection point in Sarnen, Switzerland, stated in the quotation, Incoterms® 2020. Risk transfers when the suitably packaged goods are placed at your disposal there, ready for collection and not loaded onto the collecting vehicle. You arrange and pay for loading, transport and the export and import formalities allocated to you under EXW, subject to mandatory obligations.

If loss or damage occurs after that risk-transfer point, it is your transit risk and does not itself entitle you to a free replacement or refund from DIY-Optics. We remain responsible for inadequate packaging, our own fault and any non-waivable obligations. Where we are to load the goods or handle export clearance, the quotation must specify the appropriate delivery term and responsibilities.

PulseBrick transport is uninsured by default: no cargo insurance is included or arranged by DIY-Optics unless expressly confirmed in writing before dispatch. You are responsible for arranging adequate insurance for the full replacement value, including agreed outbound and return shipments. Tracking, a shipping charge or a declared value alone does not confirm insurance cover.

Inspect the shipment promptly, note visible damage with the carrier, retain the packaging and photographs, and notify us promptly. Protect any claim against the carrier or insurer within their applicable deadlines. We will provide reasonable documentary assistance. Transit claims and product-warranty claims are assessed separately.

Other products and services

Delivery of optical components

Available shipping services and charges are shown at checkout for your delivery address. FedEx services include a tracking number. Where offered, the Swiss Post option is for non-business orders only.

In-stock standard components are normally dispatched within one business day. Dispatch is separate from carrier transit time. Custom apertures, prototypes and laser systems have project-specific lead times; please confirm timing with us before ordering.

Shipping charges

Shipping is charged separately. Current standard checkout rates are USD 22 for FedEx Europe and, in the Rest of World zone, USD 18 for the non-business Swiss Post option or USD 42 for FedEx Priority. Availability depends on destination and the options shown at checkout. For laser systems and project shipments, request a shipping quotation with your order.

Transit time and customs

FedEx deliveries typically take 3–5 working days after dispatch, depending on destination and service. This is an estimate; customs processing and carrier delays may extend delivery. Contact us before ordering if you need an item by a particular date. Destination import taxes, duties and clearance charges may apply; ask us to clarify the delivery terms in your quotation.

Engineering and consulting

Electronically delivered engineering and consulting services do not require parcel shipping. Any physical prototype or sample shipment is agreed separately within the project scope.

For delivery questions or a project shipment, contact info@diy-optics.com with the products, quantities and destination.