Refund policy

PulseBrick laser purchases

These conditions apply to PulseBrick purchases by businesses, including sole proprietors acting for their business, and institutions. They apply where supplied and agreed before the contract is concluded. Existing orders retain their agreed conditions, and mandatory rights remain unaffected.

Confirmed PulseBrick orders are non-cancellable and non-returnable for a change of mind. Advance payments are non-refundable for cancellation at the customer's convenience. Components are procured and production capacity is committed specifically for each confirmed order. A change in your project, application, funding or schedule does not create a cancellation, return or refund right. We remain responsible for fulfilling the agreed contract.

This does not remove your rights if the laser is defective, fails to meet the specifications agreed for your order, or we fail to perform the contract. Covered defects are addressed through the agreed factory repair or exchange warranty; any refund or other remedy available under the agreed contract or mandatory law remains available. There is no automatic refund merely because a warranty assessment is requested.

Contact daniel@diy-optics.com with your quotation or order reference, serial number and fault details before returning a laser. We will provide assessment and return instructions. Customer-paid warranty shipping and any insurance arrangements are stated in the quotation. No trial or approval-return period is included unless agreed in writing before purchase.

For transport risk and insurance, see our shipping policy. The general change-of-mind return policy below does not apply to PulseBrick purchases governed by the conditions above.

Other products

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return/refund. 

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@diy-optics.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.